Frequently Asked Questions
Everything you need to know before you hit the slopes.
How long does shipping take for skis and snowboards?
Standard ground shipping typically takes 3-5 business days. Please note that oversized items like skis and snowboards may require an additional 24 hours for professional inspection and secure packaging before shipment.
What is your return policy for technical outerwear?
We accept returns on unworn technical outerwear with original tags attached within 30 days of purchase. Items must be in brand-new condition to ensure the integrity of waterproof membranes and technical fabrics.
Do you offer professional ski mounting services?
Yes, we offer professional mounting services. If you purchase both skis and bindings from us, mounting is complimentary. You will be prompted to provide your boot sole length and skier profile during the checkout process.
Can I track my order once it has been placed?
Absolutely. Once your order is processed and leaves our warehouse, you will receive an automated email containing your tracking number and a link to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including Apple Pay, Google Pay, and interest-free financing through Affirm.
How do I know which ski size is right for me?
Sizing depends on your height, weight, and ability level. We provide a comprehensive size chart on every product page, and our gear experts are available via chat to provide personalized recommendations.